FAQ
1. What products does SkinStash offer?
Our store offers a wide range of skincare products, including cleansers, moisturizers, serums, masks, and also makeup products. We curate our selection to include reputable brands known for their quality and results.
2. Are the products authentic and genuine?
Yes, we guarantee the authenticity of all the products we sell. We source and import directly from USA & UK through authorized distributors and work closely with trusted brands to ensure the quality of each item.
3. How can I determine the right products for my skin type?
We understand that everyone's skin is unique. Our website provides detailed product descriptions, including information on skin types each product is suitable for. Additionally, you can reach out to our customer support for personalised recommendations.
4. Do you offer international shipping?
Currently, our services are tailored to customers within Pakistan. We aim to provide a seamless and reliable delivery experience across the country. However, we can cater to special demands according to our customers needs. Please contact us to know more.
5. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, online bank transfers, and cash on delivery (COD) for your convenience.
6. How can I track my order?
Once your order is confirmed, you will receive an email with a tracking number. You can use this number to monitor the status and location of your shipment.
7. What is your return policy?
We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the product within a specified period for a refund or exchange. Please refer to our 'Returns & Exchanges' page for more details.
8. Are your products cruelty-free?
We prioritize offering cruelty-free products and work with brands that share our commitment to ethical and sustainable practices. Look for specific product information on our website or contact us for more details.
9. Can I cancel my order after placing it?
Unfortunately, we are unable to cancel orders once they have been shipped. Please contact us as soon as possible to avoid shipping charges, if you want to cancel your order.
10. How can I contact your customer support?
You can reach our customer support team via email at skinstashpak@gmail.com, via whatsapp on 0319-2882173, and through our 'Contact Us' page on the website. We are here to assist you with any inquiries or concerns you may have.