FAQ
Frequently Asked Questions — SkinStash.pk
What products does SkinStash offer?
We sell a wide range of skincare and makeup products — cleansers, moisturizers, serums, masks and select cosmetics from reputable global brands.
Are the products authentic and genuine?
Yes. We source products directly from authorized distributors in the UK and USA to ensure authenticity.
How can I determine the right products for my skin type?
Product pages include skin-type guidance; contact our customer support for personalized recommendations.
Do you offer international shipping?
We currently ship across Pakistan. For special international requests, contact us and we’ll advise on options.
What payment methods do you accept?
We accept credit/debit cards, online bank transfers and cash-on-delivery (COD) where available.
How can I track my order?
After dispatch you’ll receive an email with a tracking number to monitor your shipment.
What is your return policy?
Unopened and sealed items can be returned within our returns period for a refund or exchange — see our Returns & Exchanges page for details.
Are your products cruelty-free?
We prioritize cruelty-free brands and note brand-specific information on each product page; contact us for details on a particular item.
Can I cancel my order after placing it?
Orders cannot be cancelled once shipped. Contact us immediately to attempt cancellation before dispatch.