Refund Policy

Refund Policy for SkinStash in Pakistan

At SkinStash, we strive to provide our customers with the best shopping experience. If you are not entirely satisfied with your purchase, we're here to help.

Product Eligibility: To be eligible for a refund, the product must be in its original packaging, unopened, and unused. We cannot accept returns for items that have been opened or used due to hygiene and quality assurance reasons.

Timeframe for Refund Claims: All refund claims must be submitted within 7 working days from the date of product delivery. After this period, unfortunately, we cannot offer you a refund.

Submitting a Refund Claim: To initiate a refund claim, please contact our customer support team at email: & whatsapp: 0319-2882173. Provide your order number, details of the product you wish to return, and the reason for the return.

Return Shipping: Customers are responsible for the return shipping costs. Please ensure that the product is securely packaged to prevent damage during transit. However, if we have made a mistake by sending the wrong product we will refund the shipping cost. 

Inspection Process: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the product is in unused and unopened condition, we will proceed with the refund process.

Refund Processing: Upon approval of the refund, the funds will be processed, and a credit will be automatically applied to your original method of payment. Please note that it may take a few business days for the refund to reflect in your account.

Exclusions: Please note that certain items, such as gift cards, are not eligible for refunds.

Contact Us: If you have any questions about our refund policy, feel free to reach out to our customer support team at Email: & Whatsapp: 0319-2882173.

Thank you for choosing SkinStash for your skincare needs!